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Privacy Policy

A legal disclaimer

Taylor Made Travel Group LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit taylormadetravel.org (the “Website”) or interact with us for travel planning and booking services.

Information We Collect

We may collect the following types of information:

1) Information you provide to us

  • Contact details (name, email, phone number)

  • Travel preferences and trip details (destinations, dates, budget, traveler names/ages, special requests)

  • Documentation you provide for travel planning/booking (e.g., passport details, Known Traveler Number/Redress Number, emergency contact info)

  • Communications (messages, emails, forms, and call notes)

2) Payment information
Payments are processed through third-party payment providers. We do not store full payment card numbers. Depending on the payment method used, we may receive confirmation details such as payment status, partial card details (e.g., last 4 digits), or transaction IDs.

3) Website and device information
When you use our Website, we may automatically collect:

  • IP address, browser type, device identifiers

  • Pages viewed, links clicked, and time spent on the site

  • Cookies and similar tracking technologies (see “Cookies” section below)

How We Use Your Information

We use your information to:

  • Provide travel planning, quotes, bookings, and customer support

  • Communicate about your trip, changes, confirmations, and deadlines

  • Process payments and send invoices/receipts

  • Improve our Website, services, and customer experience

  • Prevent fraud and enhance security

  • Comply with legal and regulatory obligations

How We Share Your Information

We only share information as needed to provide services, including with:

Travel suppliers and partners
Airlines, hotels, cruise lines, tour operators, transportation providers, and travel insurance providers to fulfill your bookings and requests.

Service providers
Technology and business vendors that help us operate (e.g., website hosting, email services, CRM tools, payment processors).

Legal and safety reasons
If required by law, subpoena, court order, or to protect rights, safety, and prevent fraud.

We do not sell your personal information.

Cookies and Tracking

Our Website may use cookies and similar technologies to improve site functionality and understand site performance. You can control cookies through your browser settings. Disabling cookies may affect certain Website features.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as necessary to provide services, maintain business records, comply with legal requirements, resolve disputes, and enforce agreements.

Your Choices

You may request to:

  • Access, correct, or update your information

  • Request deletion of your information (subject to legal/recordkeeping requirements)

  • Opt out of marketing communications (you can unsubscribe or ask us to stop)

To make a request, contact us using the details below.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information directly from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps.

Third-Party Links

Our Website may include links to third-party sites (e.g., suppliers). We are not responsible for the privacy practices of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

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